Using standardized tools to improve services: World Café highlights and themes

Using standardized tools to improve mental health and addictions services

In November 2020, Evidence Exchange Network (EENet) and Community Care information Management co-hosted a World Café-style event with more than 70 participants, focusing on the use of standardized tools.

Participants were located in every region of the province (as well as the province of Alberta) and represented sectors such as: community mental health and addictions; harm reduction; social services; developmental services; housing; children/youth and family mental health; hospital; government; public health; education; settlement services.

Each participant took part in three facilitated, small-group, virtual breakout sessions focusing on their topic selections out of a total of nine topics. The breakout sessions allowed participants to learn from each other's experiences and hear more about how to use different tools to support client-centred care and quality improvement.

The nine breakout topics and their facilitators are listed below:


Stakeholders participating in the event agreed that the use of standardized tools is essential for raising the quality of mental health and addictions services. Client information collected in evidenced-based tools can lead to better care at the individual client level and the data can be used for planning and performance measurement at various levels. 

Below is an overview of the themes that emerged from the breakout sessions, looking specifically at the challenges associated with using the tools, strategies to address these challenges, and how to leverage the use of standardized tools for quality improvement.

Next steps: We plan to host other World Café-style events that will focus on select topics of interest. If you would like to hear from us when we schedule these events, please ensure that you subscribe to the EENet newsletter.

Summary of sessions

Challenges/barriers to the use of tools

Strategies organizations can use to address challenges/barriers

Recommendations for the system to help overcome existing challenges to using the tools

How to use the data that comes from standardized tools

How to increase the use of standardized tools for QI projects

The facilitators

Nicole Allin, Manager, Recovery West & Impact, Canadian Mental Health Association, Peel Dufferin, AllinN@cmhapeel.ca

Renée Behrooz, Implementation Specialist, Provincial System Support Program, CAMH, Renee.Behrooz@camh.ca

Jonathan Berges, Implementation Specialist, Provincial System Support Program, CAMH, Jonathan.Berges@camh.ca

Jaime Brown, Research Coach, Ontario Centre of Excellence for Child and Youth Mental Health, JBrown@cheo.on.ca

Laura Daly-Trottier, Quality Improvement Coach, Excellence through Quality Improvement Project (EQIP), ldaly-trottier@ontario.cmha.ca

Deanna Huggett, Manager, Implementation, Provincial System Support Program, CAMH, Deanna.Huggett@camh.ca

Kathy King, Quality Improvement Team Member, Excellence through Quality Improvement Project (EQIP), kathyknbon@gmail.com

Marina Menezes, Implementation Specialist, Provincial System Support Program, CAMH, Marina.Menezes@camh.ca

Debra Pultz, Manager of Mental Health Programs, CMHA Cochrane Timiskaming, dpultz@cmhact.ca

Ashim Rizki, Business Lead, IAR and Assessment, Community Care Information Management ashim.rizki@ontario.ca

Frank Sirotich, Director of Research and Evaluation, CMHA Toronto fsirotich@cmhato.org 

Naomi Vodden, Director, Mental Health and Addiction Services, Grey Bruce Health Services, nvodden@gbhs.on.ca

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