HANDS: Implementing incident management system

The Challenge

A standardized, systematic response to managing a complex incident such as a pandemic is required.

No structure or approach to support standardization existed at HANDS prior to COVID-19, and the plans that did exist for pandemic and business continuity were not comprehensive enough to support the required response. Staff, including senior team, were unfamiliar with IMS.

The Solution

The Process


For more information on Implementing Incident Management System (IMS) at HANDS, contact Andrea Roberts, aroberts@handstfhn.ca

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